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If we cancel your performance, the value of your tickets inclusive of any per ticket or per order service charges on subscription, subscription additional, group sales, or eCLUB tickets may be converted to an account credit on your Broadway In Boston account. This account credit can then be used when purchasing tickets for future Broadway In Boston performances, or to renew or purchase season subscriptions. 

You can use your account credit for these kinds of purchases through Broadway In Boston:  

• Renew your season subscription seats
• Buy new season subscription seats
• Buy additional season subscription tickets for an upcoming Broadway In Boston show
• Buy individual eCLUB tickets for an upcoming Broadway In Boston show
• Buy a block of tickets for an upcoming Broadway In Boston show for your group of 10 or more
• Pay a balance due when making a change to your season subscription seats or performance time
• Pay a balance due when exchanging your season subscription tickets to another performance of the same show

You can still use your account credit if the total of the order you’re placing is more than the balance of that account credit. When you apply the account credit at checkout, the total of your order will be recalculated to reflect the original total less your account credit. You will then be prompted to choose a payment method to cover the order’s remaining balance either from those you have saved in your account or you can choose to add a new one. 

While account credits cannot be transferred person to person, you can make a purchase on behalf of someone else in your account and then transfer those tickets to them. 

You can find out what your account credit balance is in two easy ways:  

• Online 24/7: CHECK MY BALANCE NOW
• By Phone: 866.523.7469 (Mon – Fri, 10am – 5pm ET)

While the value of your account credit displayed in your Broadway In Boston account should always be updated, there may be occasions when the updated balance is delayed for a period of time. If you’re ever unsure, please call us at 866.523.7469 (Mon – Fri, 10am – 5pm ET). 

Your account credit balance will expire seven (7) years after the date it was issued to your account. If your balance is from the value of tickets for multiple canceled shows, portions of the balance may expire before the rest. 

No. An account credit can only be used to buy tickets directly from Broadway In Boston. They cannot be used to make purchases with any other ticket seller even if those tickets are for a Broadway in Boston performance, and we are not responsible for the ticketing practices of other ticket sellers. If you would like to make a purchase to use an account credit, please log in to your Broadway In Boston account or call us at 866.523.7469 (Mon – Fri, 10am – 5pm ET).