Help

Visit BroadwayInBoston.com/MyAccount. We recommend you bookmark this page for easy access in the future.

Step 1: Login at BroadwayInBoston.com/MyAccount with your email address and password.

Step 2: Select the menu icon (three horizontal parallel bars) and click on Manage My Tickets.

Step 3: You will see all your upcoming events here. Tap an event to view and manage your tickets for that show.

Within the app, go to Tickets and then My Tickets, ID & Parking to locate your current tickets.

Step 1: Select the appropriate event and then select Transfer at the bottom of the screen.

Step 2: Check the boxes to select the specific seats/tickets you’d like to transfer and tap Transfer.

Step 4: Add the name, email, and a personal message (optional) for the recipient and tap Transfer.

You’re all set! The recipient will have a period of time to claim their tickets. We will keep you and the recipient updated via email at every step including letting you know when they have successfully accepted them. If anything changes, you can easily cancel the transfer as long as the recipient hasn’t accepted yet, and the tickets will be put back into your account.

Once logged in to your account:

Step 1: Select the appropriate event and then select Transfer from the menu (three dots / “More”).

Step 2: Check the box to select the event(s) you wish to transfer tickets for and tap Next.

Step 3: Check the boxes to select the specific seats/tickets you’d like to transfer and tap Next.

Step 4: Add the name, email, and a personal message (optional) for the recipient and tap Transfer.

You’re all set! The recipient will have a period of time to claim their tickets. We will keep you and the recipient updated via email at every step including letting you know when they have successfully accepted them. If anything changes, you can easily cancel the transfer as long as the recipient hasn’t accepted yet, and the tickets will be put back into your account.

No, but the app makes accepting tickets simple and easy. Either way, the recipient will need to log in or create a new account via the Ticketmaster website to accept and access the transferred tickets.

Subscribers receive a $5 discount on parking at the Lafayette parking garage. You can access your discount coupon within the BIB Mobile App or directly in your Account Manager. Scan the discount coupon after inserting your parking ticket to receive your discount.

You can find details on participating restaurants HERE. Simply show your Subscriber ID Card at any participating restaurant to receive your discount. You can access your Subscriber ID Card within the BIB Mobile App or directly in your Account Manager.

Premium Subscribers receive complimentary water, soda or juice at both the Citizens Bank Opera House and Emerson Colonial Theatre. Simply show your Premium Subscriber ID Card to the bartender at any concessions stand. You can access your Subscriber ID Card within the BIB Mobile App or directly in your Account Manager.

A mobile ticket is a convenient and flexible way to receive and manage tickets. You’re probably already using your smartphone to attend movies or when you travel, so why not for a Broadway show? It’s our effort to make your Broadway In Boston experience the very best. Mobile ticketing provides:

• Quick, easy, contactless entry to the venue using your mobile phone
• Instant access to all your tickets for the season
• The ability to manage, view, and transfer tickets at any time
• Reduced risk of lost, stolen, counterfeit or forgotten tickets
• The ability to skip the printer and save paper

Barcodes are only visible when logged in to your account on a mobile or smart device and will be visible prior to your performance.

If you do not have access to a smartphone, please contact us at BostonService@BroadwayAcrossAmerica.com.

We recommend you always add your ticket to your phone’s wallet at least 48 hours before the show to avoid issues with connectivity when trying to enter and find your seat. We will send you an email before your show as a helpful reminder.

No. Tickets must be presented to the usher live from the BIB Mobile App, the Ticketmaster App, the mobile Broadway In Boston or Ticketmaster websites, or within your phone’s wallet.

Yes. However, we recommend transferring any tickets you’re holding in advance to everyone attending. Everyone can enter on their own, explore the venue, and you can meet at your seats.

Transferring tickets to everyone in your party is easy in your BIB Mobile App, the Ticketmaster App, or via the Broadway In Boston or Ticketmaster websites. You can easily Transfer each member their own ticket in advance, allowing everyone to enter on their own.

Yes. You can cancel the transfer and reclaim the tickets as long as they haven’t already been accepted by the recipient. You can always see the status of all of your tickets including those you have transferred when viewing the event in your account.

Simply come to the box office, present your ID, and we will assist.

Yes! Our venue and app is PCI compliant, giving you the highest available security to ensure that your credit card and account password are all well-protected